Support

The May 3rd, 2024 update brings significant performance enhancements across various aspects of OnePlan. These include faster initial loading times, improved efficiency in resource and financial pla...

This article explains the main navigation icons and menus in OnePlan. Navigation The main navigation icons are along the left side of the screen. You may see some or all of these icons based on ...

We are thrilled to introduce you to our new support portal, designed with your needs in mind. Whether you have a question, need assistance, or just want to explore our resources, you've come to the...

You can easily create a support request (ticket) by clicking on the Submit a request link in the header. To see your requests, you will need to be logged into the support page.   On the top right c...

If you find that your current support time allocation is insufficient to meet your needs, we encourage you to contact us to discuss a new support contract tailored specifically for you. Our dedicat...

This article explains how to access OnePlan. OnePlan allows for multiple authentication methods: Office365 Strict, meaning only users in your organization's Azure Active Directory are able to a...

1. Access the PPM Works support website: PPM Works 2. Click the "Sign in" button on the top right corner of the page 3. Click “Continue with Microsoft Entra”  4. Choose your Microsoft Entra Accou...

This article explains how to view and restore archived plans. Go to the Admin pages, then Backup/Restore. Locate the plan you would like to restore under the Plan Archive heading. Click the Re...

Severity Levels Acknowledgment Response Time (within 8-5pm US-Eastern business working times) Description Critical: 2 business hours System Down High: 8 business hours Several Users impac...

This article explains how to delete or archive a plan. Deleting a plan also deletes that plan's financial plan, resource plan, tasks, etc. Archiving a plan saves all plan data and can be restored f...